Return and Refund Policy

We want you to be happy with what you receive from WEARAGEX. If something is not right, we will do what we can to make it right. Here is how the process works.

What Can Be Returned

We accept returns within 7 days of delivery. To be eligible, the item must be unworn and unwashed, all original tags must still be attached, and the product must be in its original packaging. Items that do not meet these conditions cannot be accepted.

What Cannot Be Returned

Innerwear and swimwear cannot be returned for hygiene reasons. Items purchased during a sale or clearance event are also final sale unless the product arrives damaged or defective. Gift cards and any customised or personalised items are non-returnable.

How to Initiate a Return

Email us at wearagex@gmail.com with your order number and a brief explanation of why you want to return the item. We will review your request within 1 to 2 business days and, if approved, send you the return shipping instructions. Once you have those, pack the item securely and send it back using a trackable courier service.

Exchanges

If you would like a different size or colour instead of a refund, let us know in your return request. Exchanges are processed subject to availability. If the item you want is not in stock, we will issue a full refund instead.

How Refunds Work

Once we receive your returned item and confirm it meets our return conditions, we will process your refund within 5 to 7 business days. Refunds go back to the original payment method. Credit and debit card refunds typically take 5 to 7 business days to appear. UPI, net banking, and wallet refunds usually appear within 3 to 5 business days, though timelines can vary by bank.

Damaged or Incorrect Items

If you receive a product that is defective, damaged, or not what you ordered, please contact us within 48 hours of delivery with photographs of the item and the packaging. We will arrange a free replacement or a full refund at no cost to you.

Return Shipping Costs

Unless the item is defective or incorrect, the cost of return shipping is borne by the customer. We recommend using a trackable service so you have proof of dispatch.

Last updated June 2026.